Terms & Conditions and Customer Information

General Terms and Conditions (GTC)
As of 07.04.2025

§ 1 Scope of Application
(1) These General Terms and Conditions of Sale (hereinafter: GTC) apply to all orders placed via
contracts concluded between us in our online shop, the LB24 International
GmbH, Jathostrasse 11a, 30163 Hanover, registration court: Local Court
Hanover, registration number: HRB 206057, represented by managing director Ugas Bassai,
Tel.: 0511 87989379, E-Mail: info@luxusbetten24.de
and you as our customers. The GTC apply regardless of whether you are consumers,
are entrepreneurs or merchants.
(2) All agreements made between you and us in connection with the purchase contract
Agreements arise from these GTC, our order confirmation and
our declaration of acceptance.
(3) The version of the GTC valid at the time of contract conclusion is decisive.
(4) We do not accept deviating conditions of the customer. This also applies if
we do not expressly object to the inclusion.
§ 2 Conclusion of contract
(1) The presentation and advertising of items in our online shop do not constitute a
binding offer to conclude a purchase contract.
(2) By submitting an order via the online shop by clicking the
By clicking the "order with obligation to pay" buttons, you place a legally binding order.
You are bound to the order for a period of two weeks after placing the order.
bound; your right, if applicable under § 3, to revoke your order
revocation remains unaffected.
(3) We will confirm receipt of your order placed via our online shop
immediately by e-mail. Such an e-mail does not yet constitute a binding
Acceptance of the order, unless it also contains confirmation of receipt
simultaneously declaring acceptance.
(4) A contract is only concluded when we accept your order by
Acceptance declaration or by the delivery of the ordered items.
(5) Orders for deliveries abroad can only be accepted from a minimum order value of
Consider the minimum order value. You can find the minimum order value in our
Refer to the price information provided in the online shop.
(6) Should the delivery of the goods you ordered not be possible, for example because the
the corresponding goods are not in stock, we refrain from declaring acceptance. In
in this case, no contract is concluded. We will inform you immediately
inform and refund any payments already received without delay.
(7) The seller reserves the right, in the event of incorrect or incomplete
proper self-supply to withdraw from the contract. This applies only to the
case that the non-delivery is not the seller's fault and the seller has
due diligence, a specific cover transaction has been concluded with the supplier
has. The seller will make all reasonable efforts to procure the goods

procure. In the event of unavailability or only partial availability of the
The customer will be informed immediately about the goods and the counter-performance will be
refunded.
§ 3 Free Cancellation
(1) A free cancellation is possible within the first 48 hours after placing the order
possible.
(2) The right of withdrawal remains unaffected.
§ 4 Right of Withdrawal
(1) If you are a consumer (i.e., a natural person who places the order for a
purpose that is neither related to your commercial nor your independent professional activity
can be attributed), you are entitled according to the provisions of the law
a right of withdrawal.
(2) The cancellation policy and the cancellation form for the purchase of non-parcelable
goods (freight shipping) can be accessed here.
(3) The cancellation policy and the cancellation form for the purchase of parcelable goods
(postal shipping) can be accessed here.
§ 5 Delivery Conditions
(1) We are entitled to partial deliveries, provided this is reasonable for the customer.
(2) The shipment of the goods takes place within the period specified by the seller
delivery area to the delivery address provided by the customer, unless otherwise
is agreed. In processing the transaction, the delivery address provided in the order processing of
delivery address specified by the buyer is decisive.
(3) For goods delivered by freight forwarder, delivery is made "free
curbside", i.e. up to the public area closest to the delivery address
curbside, unless otherwise specified in the shipping information of the online shop
results otherwise and unless otherwise agreed.
(4) If you as a customer have acted in accordance with the shipping information of the online shop
if "free delivery to place of use" is chosen, the delivery of the goods will be made to
to the place of intended use of the goods.
(5) If you as a customer have acted in accordance with the shipping information of the online shop
if "with assembly" delivery is chosen, the delivery of the goods will be made to the location of
intended use of the goods. The goods will be assembled at this location.
(6) If the customer acts as a consumer, he is requested to inspect delivered goods for
to claim obvious transport damages with the carrier and to notify the seller
to inform us of this. The warranty rights remain unaffected.
(7) We point out that goods delivered by shipping company are transported by a maximum of 2
persons to the place of use or to the assembly location via access routes and
are transported through entrances that are usually intended for this purpose, through
persons to be used. The customer bears the risk that the goods, due to size
and weight are transported through access routes and entrances by 2 persons
can be done. The customer is not entitled to demand from the shipping company to use devices
or machines to be used in order to deliver the goods to the place of use or to the

to the assembly location. The shipping company is entitled to transport the goods into the
4th floor and higher floors to be refused.
(8) If the shipping company returns the shipped goods to us because delivery or
transport to the place of use or to the assembly location at the customer's premises is not
is possible, the customer bears the costs for the unsuccessful shipment. This does not apply if
the customer did not cause the circumstance that led to the impossibility of delivery
has represented or if he is temporarily unable to accept the offered service
was prevented, unless the seller has failed to provide the service within a reasonable time
previously announced. Furthermore, this applies with regard to the costs for the dispatch
not applicable if the customer effectively exercises their right of withdrawal. The return shipping costs
applies in the event of effective exercise of the right of withdrawal by the customer as stated in
Cancellation policy for non-parcelable goods (freight shipping) made
regulation.
§ 6 Additional provisions for the assembly service
If the seller owes, in addition to the delivery of goods according to the contract,
the assembly of the goods at the customer's premises, the following applies:
(1) The seller provides their services at their discretion either personally or
by qualified personnel selected by them. In doing so, the seller may
also use the services of third parties (subcontractors) who act on their behalf
is stated otherwise in the seller's service description
results, the customer has no right to select a specific person for
execution of the assembly.
(2) The customer must provide the seller with the information necessary for the provision of the owed service
to provide the necessary information completely and truthfully,
provided that their procurement is not within the seller's obligations according to the contract
of the seller applies.
(3) The seller will contact the customer after the conclusion of the contract,
to arrange an appointment for the owed service. The customer
ensures that the seller or the personnel commissioned by the seller contacts
agreed date has access to the customer's relevant facilities.
§ 7 Prices and Shipping Costs
(1) All price information in our online shop are gross prices including the
statutory VAT and are exclusive of any applicable shipping costs.
(2) The shipping costs are included in our price information in our online shop
specified. The price including VAT and applicable shipping costs will be
also displayed in the order form before you submit the order.
(3) If we fulfill your order by partial deliveries in accordance with § 4 para. 1, shipping costs will
only charge you shipping costs for the first partial delivery. If partial deliveries are made
at your request, we charge shipping costs for each partial delivery.

(4) If you effectively revoke your contractual declaration in accordance with § 3, you may
the legal requirements for the reimbursement of already paid costs for the
shipping to you (delivery costs) may be charged.
§ 8 Payment Terms and Set-off and Right of Retention
(1) The purchase price and shipping costs can be paid in advance to the account specified by us
are paid to the listed accounts.
(2) When selecting a payment method offered via the payment service "PayPal"
payment processing is carried out via PayPal, PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-
24 Boulevard Royal, L-2449 Luxembourg, whereby PayPal also uses the services
can serve a third-party payment provider. Provided the seller also uses PayPal
offers payment methods in which he advances payment to the customer (e.g.
invoice purchase or installment payment), he assigns his payment claim to PayPal to that extent
or to the payment service provider commissioned by PayPal and specifically named to the customer
payment service provider. Before accepting the seller's declaration of assignment, the
PayPal or the payment service provider commissioned by PayPal using the
a credit check on the transmitted customer data. The seller reserves the right to
the customer the selected payment method in the event of a negative
refusal of the payment method in case of a negative
the customer must pay the invoice amount within the agreed payment period or in the
agreed payment intervals. In this case, he can only pay PayPal
or the payment service provider commissioned by PayPal with discharging effect
perform. However, the seller remains responsible even in the event of assignment of claims for
general customer inquiries e.g. about the goods, delivery time, shipping, returns,
Complaints, revocation declarations and submissions or credit notes. Further
Information about the payment method "Paypal" can be found by the customer on the internet at
https://https://www.paypal.com/de/webapps/mpp/ua/legalhub-full/ abrufen.
(3) When selecting the payment method "SOFORT", the payment processing is carried out by the
Payment service provider SOFORT GmbH, Theresienhöhe 12, 80339 Munich (in
the following "SOFORT"). To pay the invoice amount via "SOFORT"
can, the customer must have an account activated for participation in "SOFORT"
have an online banking account and authenticate themselves accordingly during the payment process
and confirm the payment instruction to "SOFORT". The payment transaction
is carried out immediately afterwards by "SOFORT" and the customer's bank account
charged. Further information about the payment method "SOFORT" can be found by the customer on the internet
available at https://www.klarna.com/sofort/.
(4) When selecting a payment method offered via the payment service "Shopify Payments"
payment method, the payment processing is carried out by the payment service provider Stripe
Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland
(hereinafter "Stripe"). The individual payment methods offered via Shopify Payments
payment methods are communicated to the customer in the seller's online shop. For
processing of payments, Stripe may use additional payment services, for which
may be subject to special payment terms, to which the customer may be separately

is informed. Further information about "Shopify Payments" is available on the internet at
https://www.shopify.com/legal/terms-payments-de abrufbar.
(5) When selecting a payment method offered via the payment service "Stripe",
the payment processing is carried out by the payment service provider Stripe Payments Europe Ltd., 1
Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter "Stripe"). The
individual payment methods offered via Stripe are communicated to the customer in the online shop
of the seller communicated. For the processing of payments, Stripe may use additional
payment services that may be subject to special payment terms, to which
the customer is possibly informed separately. Further information about Stripe can be found in
Available on the internet at https://stripe.com/de.
(6) When selecting the payment method credit card via Stripe, the invoice amount is due immediately.
contract conclusion is immediately due. The payment processing is carried out by
payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand
Canal Dock, Dublin, Ireland (hereinafter: "Stripe"). Stripe reserves the right to
credit check must be carried out and this payment method rejected in case of a negative credit check.
to be declined. Further information about Stripe can be found on the internet at https://stripe.com/de
accessible.
(7) When selecting a payment method offered via the payment service "Klarna"
payment processing is carried out by Klarna Bank AB (publ), Sveavägen 46, 111 34
Stockholm, Sweden (hereinafter "Klarna"). Further information as well as the
Conditions of Klarna can be found in the payment information of the
seller, which can be viewed at the following internet address:
https://luxusbetten24.de/pages/zahlung-versand.
§ 9 Retention of Title
The delivered goods remain our property until full payment of the purchase price has been made.
Ownership.
§ 10 Warranty
(1) We are liable for material or legal defects of delivered items according to the applicable
statutory provisions, in particular §§ 434 ff. BGB. The limitation period for
statutory warranty claims is two years and begins with the delivery of the
goods.
(2) Any seller guarantees we provide for certain items or those of the
manufacturer warranties granted by manufacturers of certain items are in addition to the
Claims for material or legal defects within the meaning of paragraph 1. Details of the
Scope of such guarantees is set forth in the warranty conditions provided with the
may be enclosed with the respective items.
(3) Due to lighting conditions during product photography and varying
screen settings and displays may cause the color of the
goods are not authentically represented. Warranty rights remain unaffected by this.
unaffected.

§ 11 Liability
(1) We are liable to you in all cases of contractual and non-contractual
Liability for intent and gross negligence in accordance with statutory provisions
provisions for damages or reimbursement of futile expenses.
(2) In other cases, we are liable – unless otherwise regulated in paragraph 3 – only in cases of
breach of a contractual obligation, the fulfillment of which ensures the proper execution of the
contract only made possible in the first place and on whose compliance you as a customer regularly
may be trusted (so-called cardinal duty), limited to compensation for
foreseeable and typical damage. In all other cases, our liability is
subject to the provision in paragraph 3 excluded.
(3) Our liability for damages resulting from injury to life, body, or health
Health and under the Product Liability Act remains unaffected by the foregoing
Liability limitations and exclusions remain unaffected.
§ 12 Copyrights
We hold all rights to the images, films, and texts published in our online shop
be published, usage or copyright rights. Use of the images,
Films and texts may not be used without our express written consent.
§ 13 Data Protection, Consent to Data Processing and Contact
The information about the collection, storage, and processing
personal data as well as the related rights of the data subjects
contains the provider's privacy policy.
The privacy policy is available at https://luxusbetten24.de/pages/datenschutzerklarung
accessible.
§ 14 Applicable Law and Jurisdiction
(1) The law of the Federal Republic of Germany applies, excluding the UN
sales law. If you placed the order as a consumer and at the
at the time of your order have your habitual residence in another country,
the application of mandatory legal provisions of this country remains unaffected by the provision in sentence 1.
the chosen law remains unaffected.
(2) If you are a merchant and your registered office at the time of the order is in
Germany, the exclusive place of jurisdiction is the seller's registered office in
Hanover. Furthermore, the local and international jurisdiction rules apply as
applicable statutory provisions.
§15 Out-of-Court Dispute Resolution
(1) We are obliged pursuant to Art. 14 para. 1 of Regulation (EU) 524/2013 on online
dispute resolution in consumer matters (ODR Regulation) by law
obliged to inform consumers about the European Online Dispute Resolution Platform (ODR-
platform) of the European Commission. This can be found at
http://ec.europa.eu/consumers/odr/ erreicht werden.
(2) However, we do not participate in any dispute resolution procedure before a
consumer arbitration board. We are neither legally obliged nor willing to participate in such.
still obligated for other reasons.

§ 16 Final Provisions
(1) All agreements between the contracting parties as well as their amendments and
supplements, including amendments to this provision, generally require
written form, unless the binding submission of declarations of intent is not made via a
is carried out via the seller's internet portal.
(2) The invalidity of individual provisions of these conditions shall not affect the
validity of the remaining provisions shall not be affected. To the extent that these GTC contain regulatory gaps,
contained, the legally effective provisions shall apply to fill these regulatory gaps.
provisions as agreed upon by the contracting parties according to the economic
had agreed on the objectives and purpose of these GTC if they had
had known about the regulatory gap.