1. General information

The extended warranty from Luxusbetten24 is a voluntary additional service that can be purchased optionally when buying selected furniture products. It begins after the expiry of the statutory warranty period (24 months from the delivery date) and extends - depending on the selected option - by a further two or four years.

The warranty applies exclusively to private end customers and to intended indoor use.

2. Warranty services - What is covered?

The extended warranty covers exclusively functional defects or damage that occur without external influence and are attributable to a material or manufacturing defect. This includes, for example:

• Breakage of the frame, structure, or feet of a sofa or bed
• Failure of integrated LED elements
• Loosening of load-bearing connecting elements without external influence
• Defective mechanisms in storage beds or folding systems (provided they are not caused by overloading)

3. Damage not covered (exclusions)

The extended warranty does not cover signs of wear and tear or self-inflicted damage. In particular, the following are excluded:

• Sagging or worn-out seat or lying surfaces (e.g. mattresses or foam materials)
• Discoloration, stains, or scratches caused by use, cleaning agents, or UV exposure
• Fabric or leather abrasion, pilling, lint formation, tears in upholstery materials
• Damage caused by pets (e.g. scratching, chewing, urine, etc.)
• Transport damage after initial assembly or improper assembly
• Normal aging of dampers, springs, or gas pressure mechanisms

4. Procedure in the event of a warranty claim

If you notice a defect within the warranty period, please contact our customer service by email at info@luxusbetten24.de with the following information:

• Proof of purchase / order number
• Description of the defect
• Meaningful photos or videos of the damage
• If applicable, information on the usage situation and the date of occurrence

Our service team will review the case based on this information. In individual cases, feedback from the manufacturer may be necessary or a physical inspection by a technician may be carried out.

5. Scope of services in the event of a warranty claim

In the event of a valid warranty claim, we will decide on one of the following measures depending on the nature and extent of the defect:

• Delivery of spare parts
• Instructions for self-repair (e.g. replacement of an LED or screw connection)
• Arrangement of an on-site repair service

There is no entitlement to a full product replacement or refund of the purchase price.

6. Exclusion in cases of fault on the part of the customer

The long-term warranty does not apply if the damage was caused by improper use or external influence. This includes, among other things:

• Excessive load or misuse (e.g. jumping on furniture)
• Alterations or modifications to the piece of furniture
• Damage caused by pets or small children
• Damage caused by improper transport, subsequent storage, or assembly

In such cases, we reserve the right to refuse warranty service.

7. Miscellaneous

The long-term warranty is non-transferable and applies exclusively to the original purchaser and the delivery address specified at the time of order. In the event of resale, relocation, or transfer of the product, entitlement to this warranty shall expire.

8. Contact

Luxusbetten24 Customer Service

📧 info@luxusbetten24.de

📍 Customer service hours: Mon–Fri, 9 am–5 pm